FAQs

In order to register a new Intrepid Insights account, your company administrator must provide the following information through the Support Contact Form or send us an email at client-services@intrepid.asia

• First name

• Last name

• Email address

• Company name

• Name of the countries you need access to

• Name of the modules you need access to

Below is two possible reasons:

1. Module is not included in your company subscription:

   • Check with your main account holder whether your company subscription includes this module or not. Subscription upgrades are possible and can be discussed by contacting us.

2. Your account is not authorized to see this module

   • Based on your company's subscription and permission settings, only authorized users have accessed to specific modules. Please reach out company administrator for support.

   • If this is the cause, the main account holder can contact us at client-services@intrepid.asia to request for adding new modules or adding you to desire modules. Please provide us these information:

     • User email address

     • Name of the modules you need access to

Intrepid Insights presents your key leading indicators of Est. Revenue and marketshare across marketplaces in comparison with your key competitors.

During the onboarding process, we have agreed with your company on a scope; a selection of brand/competitor official stores and possibly distributors and reseller stores that are selling your brand/competitor products.

If you think that any brand or store is missing, click on your profile icon on the top right of the portal, choose “Brand Config”, you may then amend the store list there.

Revenue on this day = Selling price * Items sold on this day

• Selling price: Actual selling price of the first product variant found in the variant list is used for revenue calculation.

• Items sold on this day: Total items sold movement of each product on platform product page is tracked from day to day anticipate the daily revenue.

Revenue over a period = Sum(Revenue on this day)

Learn more

This is to ensure speed and usability. Viewing the data in any custom date period, due to the scale of data within the reports, would slow the experience.